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If something that you are after is out of stock, please reach out to the team and we may be able to restock it for you.

Please contact us as soon as possible via phone (07) 5541 3832 or email Backroadsaustralia@outlook.com

You can place an order via our website, phone call or email.

You can also visit us in store Monday - Saturday at 87-89 Brisbane St, Beaudesert Qld 4285.

Orders placed before 3:00pm AEST on Monday, Tuesday, Wednesday, Thursday and Friday

will be shipped same day. Orders placed after 3pm will be next day.

All orders are shipped with Australia Post. Tracking information will be emailed once your order
has been shipped.

Standard Shipping -Spend $0.00 AUD - $199.99 AUD = $15.00
Standard Shipping - Spend $200.00+ AUD = $0.00 – Automatic at checkout
Express Shipping - COST = $25.00

• We are more than happy to exchange your product if you have made a wrong selection
  or changed your mind on the strict conditions that it is:
   The product is unworn, unwashed and in original condition. Must have all tags
  still attached.
   We reserve the right to reject any items that are returned in unsaleable condition.
   The customer is responsible for the return postage costs, unless there was an
  error with the order. In this case we will cover all costs to ensure you are not out
  of pocket.
  IN STORE
  Ensure your return meets all the ‘Return Conditions’ above, we have the right to
  refuse a return or exchange where the item is not in original, resalable condition.
   Upon assessment outcome, you may be given the option of an exchange or
  credit note.
   If we do not have the item in stock to exchange, there maybe the opportunity to
  have the item ordered in for you subject to availability. You may choose to pick up
  in store or have the item posted out to you. Any postage costs will be charged to
  you.
  ONLINE
  
  1. Ensure your return meets all the ‘Return Conditions’ above, we have the right to
  refuse a return or exchange where the item is not in original, resalable condition
  and your item may be returned to sender.
  2. You will be responsible for the cost of the postage both ways.
  3. Please contact us Via Phone 07 5541 3832 or
  email backroadsaustralia@outlook.com and we will provide
  further information

To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase. We are not required under the
Australian Consumer Law to provide a refund or replacement if you change your mind.

Occasionally as we fulfill orders, items may be damaged or missing
and we only realise at the time we pick your order. This doesn't happen very often, however, if it does we will contact you to arrange a replacement item or a refund.